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Rachel Fausnaught

Rachel is the Corporate Communications Specialist for PrimePay. Before starting her career in the marketing world, she worked for a local TV news station writing for the website and handling the station’s social media platforms.

A creative writer at heart, Rachel loves to insert her style into any of the copy she creates. Outside of work, you can find Rachel playing soccer, or cheering on her Steelers with a Starbucks in hand.

Your Cheat Sheet for Fantastic Email Customer Service

February 20, 2015 | Rachel Fausnaught | 0 Comment Comments
Do you remember your very first email address? Soccerstar13@aol.com- Trust me, it was cool back when electronic mail was a thing of the future. Now, emails have developed into the norm and...

The Secret to Great Phone Customer Service

February 13, 2015 | Rachel Fausnaught | 0 Comment Comments
Phone Etiquette 101: As we go back to the basics for customer service, let’s start with the telephone.  Phone calls are still one of the most popular ways that consumers prefer to get in touch...

The Art of Customer Service: The Basics

February 5, 2015 | Rachel Fausnaught | 0 Comment Comments
For as long as people have been selling or trading products, there’s always been some idea that customer service should exist.  As a business owner, you know how important it is to provide the...

[Infographic] 2015 Wage and Tax Changes

February 5, 2015 | Rachel Fausnaught | 0 Comment Comments
Did you know that there are 24 states with an updated minimum wage for 2015?  Or that all U.S. states and territories will see a rise in the Social Security taxable wage base? See, whoever...

Social Media Ad Watch: Before & After the Big Game

February 2, 2015 | Rachel Fausnaught | 0 Comment Comments
Congrats are in order for the new champions, the New England Patriots. With a 28-24 victory over the Seattle Seahawks, these two teams gave viewers quite the exciting game. There’s always a lot...

A Quick Guide to Marketing for Nonprofits

January 30, 2015 | Rachel Fausnaught | 0 Comment Comments
Nonprofit organizations often face unique challenges in spreading the word and fundraising for their specific cause. An extremely small budget (if any at all) and lack of manpower can make it...

#MotivationMonday from Martin Luther King Jr.

January 19, 2015 | Rachel Fausnaught | 0 Comment Comments
“I Have a Dream.” Though these four words were uttered back in 1963, they still remain some of the most iconic of any speech in American history.   Civil rights activist Martin Luther King Jr....

Love Your Small Business This Valentine’s Day

January 14, 2015 | Rachel Fausnaught | 0 Comment Comments
In exactly one month, lovebirds around the nation will be heading to the nearest florist and chomping on candy hearts. Valentine’s Day is upon us and small businesses should be aiming Cupid’s arrow...

Prepare Your Restaurant for the Big Game

January 9, 2015 | Rachel Fausnaught | 0 Comment Comments
NFL playoffs are in full swing, which can only mean one thing: it’s almost time for the Super Bowl to grace TV screens nationwide! Last year’s game drew a record-setting 111.5 million viewers. This...

Boo-Yah! Inspiration From the Late Stuart Scott

January 7, 2015 | Rachel Fausnaught | 0 Comment Comments
If you’ve ever watched sports or flipped your TV to ESPN, you’ve likely heard of the late Stuart Scott. At the young age of 49, Scott lost his fighting battle to cancer over the weekend. The...


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