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PrimePay Blog

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Shannon Peffer

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Shannon is the Manager, Training & Development, Corporate Training & Enablement at PrimePay.  Prior to her 13 year career in the payroll industry, Shannon was an elementary school teacher.  Her enthusiasm and passion for teaching bring tremendous energy to her role in training new and existing employees.

Outside of work, you can likely find Shannon spending time cheering on one of her three kids, reading, or snapping pictures.  

Unique Customer Service Training Ideas for Your Small Biz

customer service, customer service training
March 29, 2017 | Shannon Peffer | 2 Comment Comments
Eighty-six percent of consumers are willing to pay more for an upgraded customer experience. Would you do the same?Providing great customer service at your small business isn’t a new idea, yet...

19 Common Payroll Terms Every Business Owner Should Know

payroll terms, business knowledge, terms to know
December 16, 2016 | Shannon Peffer | 1 Comments
Just hired your first employee? Finally took over payroll processing duties? Simply want to learn more about what your HR manager is doing on a biweekly basis?No matter your involvement with payroll...

Gamification in Training: Gotta Teach ‘Em All

gamification, pokemon go
July 18, 2016 | Shannon Peffer | 0 Comment Comments
If you’re finding yourself searching for a "gym" more than you used to…you might be addicted to Pokemon Go. And you’re not alone. The resurgence of this popular ’...

Top 5 Common Errors Made When Processing Payroll In-House

payroll mistakes, common errors, payroll processing, incorrect payroll
January 15, 2016 | Shannon Peffer | 0 Comment Comments
When a small business has only a few employees, it might seem like running payroll in-house is the most logical and time-saving business move. But when you think about the tax regulations, legal...

Skip the Headache: Year-End Payroll Prep for Small Businesses

Small business I Year-end preparation I Payroll I Taxes
September 30, 2015 | Shannon Peffer | 0 Comment Comments
It’s that time of year again…In between scrambling for last-minute Halloween costumes for your kids and getting warmer clothes out of storage, there’s one thing you shouldn’t...

Your Guide to the Exit Interview

How an exit interview can help your small business
August 7, 2015 | Samantha Baldassari | 0 Comment Comments
As your business grows and changes, your employees will change too. As difficult as it can be to lose valuable workers, it is a natural part of the business cycle and you should be prepared for when...

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