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Unique Customer Service Training Ideas for Your Small Biz

customer service, customer service training
March 29, 2017 | Shannon Peffer | 2 Comment Comments
Eighty-six percent of consumers are willing to pay more for an upgraded customer experience. Would you do the same?Providing great customer service at your small business isn’t a new idea, yet...

Why Your Culture Matters to Your Customers

culture, company culture, small business growth
March 15, 2017 | Rachel Fausnaught | 0 Comment Comments
How many hours per week do you spend on work-related things? Count the hours in the office, the last-minute after work projects, and the mental time spent thinking about those projects. Chances are,...

To Succeed in Business, Do One Step More

customer service, small business
February 15, 2017 | Rachel Fausnaught | 0 Comment Comments
Think about your last interaction with a company. Was it the drive thru you grabbed lunch at yesterday? The accountant you met with to go over your taxes? Whatever it was, think about your experience...

Customer Service is Your Company’s Missing Ingredient

customer service, small business
January 4, 2017 | Todd Quarfot | 0 Comment Comments
I’m writing this to get you to think about an important ingredient that should be part of any formula for success—customer service.  You may agree, we are often subject to poor...

How to Stand Out in a Crowded Market

small business marketing, small business growth, wine-making
December 7, 2016 | Rachel Fausnaught | 0 Comment Comments
From the grapes on the vine to your yummy glass of wine, the art of wine-making is something that’s been around for almost…ever.Around $38 billion was spent on wine in the United States...

Improve Customer Retention by Focusing on the Experience

August 24, 2016 | Rachel Fausnaught | 0 Comment Comments
Over 50 percent of PrimePay clients revealed they had a dream of opening their own business and followed through.While the definition of the American Dream has continued to shift throughout different...

Checklist for Crafting Customer Service Emails

May 5, 2015 | Jessica Kornfeind | 0 Comment Comments
Using email as a customer service platform is becoming more and more common across all industries. While it may seem like an impersonal line of communication, it is one that many prefer. Especially...

Enhanced Service for Benefit Service Clients

PrimePay & Zendesk, Together.
April 16, 2015 | Jessica Kornfeind | 0 Comment Comments
PrimePay clients aren’t just a number, they’re family. We stand by this 100%. When we learned that some clients were having trouble reaching our Benefit Services department (also referred to as...

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