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customer service

To Succeed in Business, Do One Step More

customer service, small business
February 15, 2017 | Rachel Fausnaught | 0 Comment Comments
Think about your last interaction with a company. Was it the drive thru you grabbed lunch at yesterday? The accountant you met with to go over your taxes? Whatever it was, think about your experience...

Customer Service is Your Company’s Missing Ingredient

customer service, small business
January 4, 2017 | Todd Quarfot | 0 Comment Comments
I’m writing this to get you to think about an important ingredient that should be part of any formula for success—customer service.  You may agree, we are often subject to poor...

Improve Customer Retention by Focusing on the Experience

August 24, 2016 | Rachel Fausnaught | 0 Comment Comments
Over 50 percent of PrimePay clients revealed they had a dream of opening their own business and followed through.While the definition of the American Dream has continued to shift throughout different...

Checklist for Crafting Customer Service Emails

May 5, 2015 | Jessica Kornfeind | 0 Comment Comments
Using email as a customer service platform is becoming more and more common across all industries. While it may seem like an impersonal line of communication, it is one that many prefer. Especially...

Enhanced Service for Benefit Service Clients

PrimePay & Zendesk, Together.
April 16, 2015 | Jessica Kornfeind | 0 Comment Comments
PrimePay clients aren’t just a number, they’re family. We stand by this 100%. When we learned that some clients were having trouble reaching our Benefit Services department (also referred to as...

Why Customer Service is the New Marketing [Infographic]

March 27, 2015 | Rachel Fausnaught | 0 Comment Comments
*Editor's Note: After taking a look at our infographic, don't forget to stop and see our free eBook! Click here to do so now:* When it comes to running a business, customer service is now more...

Social Media Care: Customer Service Expedited

February 26, 2015 | Jessica Kornfeind | 0 Comment Comments
If you’ve watched #Socialnomics2015, you’ve seen the stats: More people own a mobile device than a toothbrush. Mobile and social are merging. Facebook has a higher population than China. Access to...

Your Cheat Sheet for Fantastic Email Customer Service

February 20, 2015 | Rachel Fausnaught | 0 Comment Comments
Do you remember your very first email address? Soccerstar13@aol.com- Trust me, it was cool back when electronic mail was a thing of the future. Now, emails have developed into the norm and...

The Secret to Great Phone Customer Service

February 13, 2015 | Rachel Fausnaught | 0 Comment Comments
Phone Etiquette 101: As we go back to the basics for customer service, let’s start with the telephone.  Phone calls are still one of the most popular ways that consumers prefer to get in touch...

The Art of Customer Service: The Basics

February 5, 2015 | Rachel Fausnaught | 0 Comment Comments
For as long as people have been selling or trading products, there’s always been some idea that customer service should exist.  As a business owner, you know how important it is to provide the...


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