Using email as a customer service platform is becoming more and more common across all industries. While it may seem like an impersonal line of communication, it is one that many prefer. Especially since it is a quick and easy avenue for most customers to access.
Handling customer service issues through email allows you to gather the needed information and craft a clear message to send to a client. It also provides you the upper hand over your competition.
In fact, 41% of customers expect an email response within six hours. Only 36% of companies respond that quickly. [Tweet this stat.>>]
Mastering the art of creating the perfect email customer service strategy can be easy, thanks to our free, downloadable Email Writing Checklist
Download our Customer Service eBook, which includes this checklist, by clicking here.