As “coronavirus disease 2019” (abbreviated “COVID-19”) continues to be of concern, we wanted to share PrimePay’s preparation plan, and the actions we are taking as an organization.  The health and safety of our communities—including our employees, clients, partners, and community members—are of critical importance to us. We will continue to monitor the situation, and we are prepared to take action as needed.  Please note the following:

We are committed to providing a safe workplace for our employees.

PrimePay will take proactive steps to protect employees in the event of an outbreak affecting our workplace. It is the goal of PrimePay during any such time period to strive to operate effectively, ensure that all essential services are continuously provided and that employees are safe within the workplace.  An Employee Preparedness Plan for COVID-19 has been developed, and it includes guidance for our employees on the following:

  • Preventing the Spread of COVID-19 in the Workplace
  • Travel Guidance: All nonessential travel should be avoided until further notice. Employees are encouraged to utilize electronic communication tools the company already has in place.
  • Temporary Telecommuting
  • Staying Home When Ill
  • Social Distancing Guidelines During an Outbreak
  • Emergency Measures

We have an existing Business Continuity Plan.

As part of ongoing business preparedness, PrimePay has a Business Continuity Plan in place that in all cases places “primary emphasis on the protection of human life.” The plan provides information on personnel, processes, and procedures required to maintain business continuity during an incident or disaster. It is the intent of the plan to provide flexibility in determining and implementing emergency responses that are both effective and appropriate. The plan emphasizes guidelines and strategies from local, state, and government agencies, as well as regulators. The plan must be reviewed annually, and it is updated as changes in staff, occupancy, or building configurations occur.

We will communicate with you if there will be any impact to you as the situation evolves.

We are committed to continuing to provide you with a great client experience and with the level of service you have experienced with our partnership.  If there is an interruption related to COVID-19 in our regular business procedures, we will communicate with you regarding those impacts. 

Think about information security and privacy when you are online, and/or responding to unsolicited emails and calls.

When calling the PrimePay Client Services Team, we may ask you questions to identify yourself in order to protect your data and private information.
We are continuing to monitor ongoing developments. We understand the concerns that uncertainty brings, and we want you to know that we are working each day to ensure we are as prepared as we can be to provide support for your needs. If you have any questions, please reach out to your Client Services Team or at (833) YOU-MATTER.
We thank you for your partnership, and we wish you well.