Working with LEAN consultant and coach Karyn Ross, co-author of "The Toyota Way to Service Excellence," PrimePay began its LEAN journey where every LEAN journey begins: focusing on deeply understanding customer needs.
This white paper will cover the following:
- Putting The Toyota Way to Service Excellence principles into practice.
- The right processes that produce the right results.
- What were PrimePay’s results?
- How small business owners can apply LEAN principles to your business today.
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