Working with LEAN consultant and coach Karyn Ross, co-author of "The Toyota Way to Service Excellence," PrimePay began its LEAN journey where every LEAN journey begins: focusing on deeply understanding customer needs.

This white paper will cover the following:

• Putting The Toyota Way to Service Excellence principles into practice.
• The right processes that produce the right results.
• What were PrimePay’s results?
• How small business owners can apply LEAN principles to your business today.

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