It costs five times more to get a new client than it does to keep an existing one. Existing clients are often strong opportunities to provide referrals for your business. But, how do you continue to provide them with great customer experience?
Making your clients feel welcome is an important component of positive customer experience. Rest assured, modern technology combined with good manners will place you at the top of the list in today’s competitive market. The good news: It costs next to nothing and can be easily implemented with a little planning and coaching.