“We have a one-on-one working relationship with PrimePay...We call customer service and they handle it right then and there. The service is great, and we don’t have to wait for answers. PrimePay takes care of us.”
Ruben Lopez
Director of Operations, Trinity Dental

Caring for the community by providing dentistry for everyone

The staff at Trinity Dental provides general dentistry including cleanings, exams, and x-rays, and more extensive work such as implants, dentures, and root canals. Patients at Trinity Dental are treated like family and the staff call them by their first names. With such a high level of customer service and personalized care, patients are very loyal and many new customers come in through word-of-mouth.

To provide this level of care and attention, Trinity Dental has between 125 and 150 employees, and 20 associate dentists together equaling up to 170 people working at any given time. Each dental practice maintains a small, cohesive team of seven to 10 people to take care of the community’s oral health. Since Trinity Dental prides itself on customer care and attention to detail, the company was disappointed in its previous payroll provider’s cumbersome system. Around five years ago, Trinity Dental decided it was time to find a new provider.

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“That’s another thing I like about PrimePay,” explains Lopez. “With our previous payroll companies, everything was in different systems and it was just such a hassle exporting everything in and out and making sure everything added up.”

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