Trinity Dental

Big Smiles and Big Savings

Dental practice automates payroll and 401(k) benefits with PrimePay, saving time and money while increasing efficiency.

“I recommend PrimePay to all of my colleagues and friends. I mention it to somebody once or twice a week. It’s one of the best services that we have for our company,” says Ruben Lopez, Director of Operations.

Caring for the community by providing dentistry for everyone

Trinity Dental operates 17 dental practices in and around Houston, Texas. The company also has a corporate office in Houston, a billing company, and an orthodontic department. The dental practices serve the oral healthcare needs of their local communities, with patients ranging from six months to 105 years old.

The staff provide general dentistry including cleanings, exams, and x-rays, and more extensive work such as implants, dentures, and root canals. Patients at Trinity Dental are treated like family and the staff call them by their first names. With such a high level of customer service and personalized care, patients are very loyal and many new customers come in through word-of-mouth.

To provide this level of care and attention, Trinity Dental has between 125 and 150 employees, and 20 associate dentists together equaling up to 170 people working at any given time. Each dental practice maintains a small, cohesive team of seven to 10 people to take care of the community’s oral health.

Since Trinity Dental prides itself on customer care and attention to detail, the company was disappointed in its previous payroll provider’s cumbersome system. Around five years ago, Trinity Dental decided it was time to find a new provider.

Trading up for stellar service and lower fees

Trinity Dental prides itself on empathically and comprehensively taking care of its patients and employees. But it was difficult to do that with a payroll system that was complex, with an equally complex fee structure, that just didn’t offer the customer service Trinity Dental needed. With so many locations, the fees for Trinity Dental added up quickly.

“They were so expensive. With the way our organization is set up, we were being nickeland-dimed left and right for every little thing,” explains Director of Operations, Ruben Lopez.

With Ruben Lopez leading the charge, Trinity Dental decided to make a change. They made the move to PrimePay, and Lopez and his staff have been thrilled with the decision.

Extending the benefits of PrimePay to Human Resources

Moving payroll to PrimePay was successful and operating smoothly. Meanwhile, the company faced another hurdle with its 401(k) plan. The employee 401(k)s were with yet another manual system. Every employee transaction, addition, change, or 401(k) loan had to be input by hand and then checked to make sure the correct amount was processed.

With over 150 people employed by Trinity Dental, 401(k) changes were a constant workstream. Because the data was stored across several systems, the team had to export and import data on a regular basis. The HR manager was spending days each month administering and updating the plans. Finally, she noted to Lopez that she felt was spending far too much time entering transactions into the system and verifying the numbers.

Lopez approached PrimePay with this problem, and PrimePay had a solution. PrimePay had recently established a partnership with 401(k) provider Human Interest, resulting in an integration between the two systems that made plan administration easier. Trinity Dental made the move to Human Interest, connecting it with PrimePay so 401(k) contributions could be automated.

With this integration, the HR Manager no longer has to enter any transactions or verify any figures. Employees make their own changes which automatically populate throughout the system. Moving 401(k) benefits to Human Interest integrated with PrimePay saved the HR Manager 15 to 20 hours per week that she can now spend on more valuable tasks.