What is Informal Communication in the Workplace?

Informal communication refers to casual communication between coworkers outside of the formal hierarchical structure of the business. Examples of informal communication in the workplace can range from discussing a sports game to a change in company policy. The difference between formal and informal communication is that formal communication is dictated by an established business structure, while informal communication is casual and does not follow predetermined policy rules.

Informal communication is valuable in the workplace because it can establish a sense of belonging and friendship among employees. However, it is essential to note that this type of communication can also spread unofficial or unconfirmed information, which may result in mass disinformation. There are four types of informal communication: grapevine, single strand, cluster chain, and probability. Improvements in informal communication can help employees feel more connected and productive, which is essential to the success of the business.