NOTICE

 

For customers operating in Texas:  The Texas Department of Banking has established a forum for money transmission or currency exchange activity.  Should you have a complaint concerning a money transmission or currency exchange activity, first notify PrimePay’s Client Success services at 1-(833)-968-6288 for prompt assistance.  Second, if the complaint remains unresolved after discussing with PrimePay, the Texas Department of Banking has established contact information for directing a complaint: Texas Department of Banking, 2601 N. Lamar Blvd., Austin, TX 78705-4294, or toll free 1-(877) 276-5554, or fax 1-(512) 475-1313, or email consumer.complaints@dob.texas.gov, or website www.dob.texas.gov.

 

 

PrimeFlex Administrative Services, LLC engages in the money transmission business as an authorized delegate of PrimePay, LLC under Chapter 151 of the Texas Finance Code.  If you have a complaint, first contact the consumer assistance division of PrimePay, LLC at 1-(833)-968-6288, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to the Texas Department of Banking:

 

 

In Person or U.S. Mail.........Texas Department of Banking 2601 North Lamar Boulevard, Austin, TX 78705-4294

Telephone Number............1-877/276-5554 (toll free)

Fax Number.....................512/475-1313

E-mail Address..................consumer.complaints@dob.texas.gov

Website Address...............          www.dob.texas.gov

 

 

PrimePay Retirement Plan Services, LLC engages in the money transmission business as an authorized delegate of PrimePay, LLC under Chapter 151 of the Texas Finance Code.  If you have a complaint, first contact the consumer assistance division of PrimePay, LLC at 1-(833)-968-6288, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to the Texas Department of Banking:

 

 

In Person or U.S. Mail.........Texas Department of Banking 2601 North Lamar Boulevard, Austin, TX 78705-4294

Telephone Number............1-877/276-5554 (toll free)

Fax Number.....................512/475-1313

E-mail Address..................consumer.complaints@dob.texas.gov

Website Address...............          www.dob.texas.gov